Privacy Policy
Introduction and Scope
zelarionta respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and safeguard your data when you use our annual budgeting services and visit our website at zelarionta.com.
This policy applies to all personal information we collect through our website, services, and any interactions you have with our team. By using our services, you acknowledge that you have read and understood this policy.
Australian Privacy Compliance
zelarionta operates under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to handling your personal information in accordance with these regulations.
Information We Collect
We collect various types of information to provide you with effective annual budgeting services and improve your experience with zelarionta.
Personal Identification
Name, email address, phone number, postal address, and other contact details you provide when registering or contacting us.
Financial Information
Income details, expense categories, budget preferences, and financial goals shared during our consultation process.
Usage Data
Information about how you interact with our website, including pages visited, time spent, and features used.
Communication Records
Emails, phone calls, and other communications between you and our team for service delivery and support.
How We Collect Information
- Directly from you through forms, consultations, and communications
- Automatically through cookies and similar technologies on our website
- From third parties only with your explicit consent or where legally permitted
- Through your interactions with our budgeting tools and resources
How We Use Your Information
Your personal information helps us deliver personalised annual budgeting services and maintain our relationship with you. Here's how we use your data:
Service Delivery
- Creating and managing your annual budget plans
- Providing personalised financial advice and recommendations
- Communicating about your budgeting progress and updates
- Delivering educational content relevant to your financial goals
Business Operations
- Processing payments and managing your account
- Improving our services based on user feedback and usage patterns
- Complying with legal and regulatory requirements
- Protecting against fraud and maintaining security
We only use your information for purposes that are directly related to our budgeting services or where we have your explicit consent. We never sell your personal data to third parties for marketing purposes.
Information Sharing and Disclosure
zelarionta takes a conservative approach to sharing your personal information. We only disclose your data in specific circumstances and always with appropriate safeguards.
Service Providers
We may share necessary information with trusted third-party service providers who help us deliver our services, such as:
- Cloud storage providers for secure data hosting
- Payment processors for handling transactions
- Email service providers for communications
- Analytics providers to improve our website and services
All service providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as:
- Responding to court orders, subpoenas, or legal processes
- Complying with Australian financial reporting requirements
- Protecting our rights, property, or safety
- Preventing fraud or illegal activities
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We make it easy for you to exercise these rights.
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to your request within 30 days and provide the information in an accessible format.
Data Portability
You can request a copy of your personal data in a structured, commonly used format. This includes your budgeting information, communication history, and account details.
Deletion Rights
You can request deletion of your personal information, subject to our legal obligations to retain certain records. We'll delete your data within 60 days of your request, except where retention is required by law.
Communication Preferences
You can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly. Essential service communications will continue as needed.
Data Security and Storage
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for all staff accounts
- Secure backup systems with encrypted storage
- Regular software updates and security patches
Physical Security
Our offices at 16 L, Camp Rd, Dubbo NSW 2280 maintain strict physical security protocols, including access controls, surveillance systems, and secure document storage.
Staff Training
All zelarionta team members receive regular privacy training and sign confidentiality agreements. Access to personal information is limited to staff who need it for their work.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal requirements.
Retention Periods
- Active client data: Retained while you use our services plus 2 years
- Financial records: 7 years as required by Australian tax law
- Communication records: 3 years for service quality and dispute resolution
- Website usage data: 12 months for analytics and improvement purposes
- Marketing preferences: Until you withdraw consent
When retention periods expire, we securely delete your information using industry-standard data destruction methods. Some anonymized data may be retained longer for statistical analysis that cannot identify individuals.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site.
Types of Cookies We Use
- Essential cookies: Required for website functionality and security
- Performance cookies: Help us understand site usage and improve performance
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into visitor behaviour (anonymized)
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some website features.
International Data Transfers
zelarionta primarily processes and stores your data within Australia. However, some of our service providers may be located overseas.
Overseas Transfers
When we transfer your information overseas, we ensure:
- The recipient country has adequate privacy protections
- Contractual safeguards are in place to protect your information
- Transfers comply with Australian Privacy Principles
- You are informed about the transfer and its purposes
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We'll notify you of any material changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date at the top of this policy
We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Complaints and Disputes
If you believe we have not handled your personal information appropriately, you can lodge a complaint with us. We take all privacy complaints seriously and investigate them promptly.
Our Complaint Process
- Contact our privacy officer using the details below
- We'll acknowledge your complaint within 5 business days
- Investigation and resolution typically within 30 days
- We'll provide a written response explaining our decision
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Privacy Questions and Contact
If you have questions about this privacy policy or how we handle your personal information, please contact our privacy team:
Postal Address:
Privacy Officer
zelarionta
16 L, Camp Rd
Dubbo NSW 2280
Australia